Refund Policy
Returns, exchanges or cancellations
Considering the nature of our products, we generally do not accept returns or exchanges. In fact, products can only be returned or exchanged if they have been received damaged.
In the case of a product, you have thirty (30) days following receipt of your order to return or exchange an item provided that the merchandise is in its initial condition, i.e. unused and in its packaging. original undamaged with all accessories, manuals initially supplied. The 30-day period also applies to request a replacement in the case of damaged or defective merchandise received. If more than 30 days have passed, unfortunately we cannot offer you a refund or exchange.
For any returns or complaints, for example, if upon receipt of the goods you notice a breakage or any problem with them, please first notify us as soon as possible using one of the means below:
By email: info@sanix.ca
By telephone: (579) 381-1515
Be sure to leave us your full contact details so that we can communicate with you.
If you receive a damaged product, we advise you to take and send us a photo to facilitate the processing of your complaint.
To make any returns or claims, you must provide us with a receipt or proof of purchase.
Additionally, please note that:
This policy does not apply to products that have been used.
Shipping and handling charges are non-refundable. Only the price of the item, including taxes, is refundable.
In the case of an exchange, price differences between the exchanged item and the replacement product are at the customer's expense.
We assume no liability for loss, theft or damage incurred when returning merchandise.
Refunds or exchange (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your request.
If your request is approved and you are issued a refund, a credit will automatically be applied to your credit card or original payment method within 5 days.
If this is an exchange, the replacement item will be shipped to you within 5 days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at info@sanix.ca
If the item to be returned was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.
Shipping
To return a product, you must send it by mail to:
795 Chemin du Grand Bernier N local 103, Saint-jean-sur-Richelieu, Qc, J3B 8H7
You will be responsible for paying your own shipping costs to return your item.
Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this. Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $50, you should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.
Cancelation
It is not possible to cancel your order once the transaction has been completed. You will therefore have to return it to obtain a refund (in the case where it is a product eligible for a refund). Return of a product sent to the wrong address
Canada Post will attempt to deliver all packages. However, if it is unable to deliver the item, the package will be returned to the original address listed on the shipping label.
A customer service representative will then contact you to confirm whether you wish to cancel or receive your order. We will then validate your shipping information and you will have to assume the costs of reshipping your order.